TERMS & CONDITIONS

Booking policy

All reservations require a bond (deposit) to be paid at the time of the reservation. Without a bond, we are unable to make you a reservation. The minimum bond payable is equal to one night’s tariff. Any changes to reservations or cancellations will incur an administration fee of $39.00. All cancellations must be made directly with the park in writing. Upon cancellation, monies paid (minus any cancellation fees) can be credited to a client account for future stays. Any money transferred for future stays at the parks will only be valid for 12 months from the original reservation date. No credit or refund will be available for early departures or cancellations once arrived.

Off-peak periods

Cabins
Cancellations received more than 14 days prior to the reservation date, will receive a refund of monies paid minus an administration fee. Cancellations made within 14 days from the reservation surrender the bond (one night’s tariff). Any remaining monies can be refunded or applied to a client account. Cancellations made within 48 hours of the reservation, surrender all monies paid.

Sites
Cancellations received more than 48 hours in advance will receive a full credit or refund. Cancellations received within 48 hours of the reservation will surrender all monies paid.

Peak periods

Cabins & Sites
Full payment may be required by a designated date; this will be supplied upon the reservation (approx. 30 days for peak and selected peak periods). Cancellations made before the designated full payment date will receive a refund of all monies paid minus an administration fee. Cancellations made after the designated full payment date surrender all monies paid.

3rd party bookings

Booking/cancellations policies for 3rd party bookings may vary depending on the specific website. Please check the booking conditions included in the terms and conditions of the booking website.

Torrumbarry Weir Holiday Park (‘TWHP’, ‘We’ or ‘Us’), at 835 Weir Road, Torrumbarry VIC 3564
This privacy policy will explain how our TWHP uses the personal data collected from you when you use our website.
TWHP is committed to treating the privacy of our customers with utmost importance.
We respect our customers’ privacy and for that reason, we will manage our customers’ personal information in accordance with our privacy policy as stated below.
By using or registering on the site you confirm that you are agree to the TWHP Privacy and cookie policy detailed below.

Personal information

The types of personal information we collect

We collect information both in person at our Parks or via internet booking engines (including www.booking.com) and online travel agents, to allow you to make a reservation at one of our Parks.

The information we collect to do this includes:

• Name
• Address
• Contact details
• Details of your stay with us (arrival and departure time, and number of other guests).
• Vehicle including registration number and the make, model
• Dimensions of any caravans or trailers that are the subject of your reservation.

The only transactional information we collect at booking is confirmation of payment or balance owing.

Why we collect personal information

We, use the personal information you provide for the following purposes:

• Register your details with Torrumbarry Weir Holiday Park
• Record your booking or other purchase with Torrumbarry Weir Holiday Park
• To maintain a database of current and past guests
• Subscribing to our email newsletter
• Effectively administer records, accounts and financial transactions
• Assist our internal administration and operations
• Establish residential tenancy agreements

Additionally, we use the information within log files to help us screen for potential risk and breaches (in particular, IP addresses), and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).

How we collect personal information

We collect personal information in a variety of ways, including (but not limited to):

• Directly from individuals such as when you subscribe to our newsletter via our Website or when you complete a guest registration form at one of our Parks;
• Through our social media pages and from social media sites when you like our posts or page;
• From third parties that provide us with marketing; market research; and marketing and web analytics services;
• Where you send us an email or ‘contact us’ message or make a written enquiry with us; and
• When you call us to make enquiries

Storage and security of personal information

We take the security of the personal information we hold seriously and handle personal information sensitively and in accordance with applicable privacy laws.

We take all reasonable steps to protect the personal information we hold from misuse, interference and loss; and from unauthorised access, modification or disclosure.

How long do we keep your personal information?

If we no longer need the personal information we hold about you, we take steps to delete, destroy or de-identify that information. All information is stored in accordance with a data retention policy that sets out how long we keep different types of information, depending on what the information is and the purpose for which it was collected. For example, we need to keep information about your reservation in order to provide you with accommodation at one of our Parks. It may also be necessary for us to retain personal information to comply with our legal obligations; or for insurance or audit purposes.

Marketing

We also use personal information to market and promote our products and services, including to:

• Contact you about special offers or promotions we think may be of interest to you (where we have a legal basis to process your information in this way); and
• Conduct marketing and web tracking analysis.

When you provide your personal details to us, you consent to us using your personal information for direct marketing purposes (unless you have already opted out of marketing, or until you opt-out). Personal information may be disclosed for marketing purposes to an organisation or people who assist in our direct marketing, for example an external mail house.

From time to time, we may contact you with information about products and services offered by us and our related entities and our business partners, that we think may be of interest to you. When we contact you it may be by email or SMS.

You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” link in the marketing e-mails we send you or contact us via email.

Cookies and other technologies

We collect information relating to your web activity when you access and browse our Websites. In particular, we may collect information using cookies, and similar technologies, designed to provide information to help us improve the use of our Websites and to better tailor the content we provide.

A cookie is a text file containing small amounts of information which is downloaded to your device when you access a website. This information may include your IP address, information and actions taken on the site including details about when you accessed the site. The text file is then sent back to our server each time your browser requests a page from the server. Information generated by the cookie about the use of our website may be transferred to, and stored by, a web analytics service, which may be based overseas, that we use to help use improve our online services. This enables us to provide a better website visitor experience by loading the site so that it reflects your personal preferences as previously indicated last time you browsed. Some cookies also help with ensuring the functionality of the site.

Additionally, emails we send to you use technology that allows us to understand the time and date that an email was opened and whether any links within the email were clicked. Compiling this information allows us to conduct statistical analysis to better understand how effective our electronic marketing campaigns are and customise our advertising services based on the results. You can disable some of this technology by turning images ‘off’ in your email client (i.e. Outlook) and you can opt-out of receiving emails from us sending us an email at torrumbarryweir@breezeholidayparks.com.au

The types of cookies we use are set out below. You can configure your web browser to reject and delete cookies but this may limit the functionality of Website so that it does not operate properly.

Analytical and performance cookies

We use website analytics service providers, such as Google Analytics, that use cookies to analyse our Website traffic. These analytics service providers collect information and statistics about the Website, including by counting the number of visitors and tracking how visitors use the site. This type of analysis helps us make our Websites more effective to use, for example by improving how easy it is for visitors to find what they are looking for on a site or fixing any issues users have with a site. Information supplied by analysis cookies helps us to understand how our visitors use our Websites in order to improve the user experience.

Advertising/targeting cookies

Targeting cookies are often linked to services provided by third parties on our Websites. Third-party service providers may use their own cookies to collect information about your activities on our Websites. They work by identifying your device and browser to recognise your visit to the Websites. Not enabling these cookies will disable the services provided by third parties on our Websites, such as tools to share or access content from social media sites or options to watch videos by third-party video providers.

Functionality cookies

We may use functional cookies that record the choices you have made on our Websites so that we can continue to provide you with information you are interested in during that visit and any subsequent visits. This allows us to provide content that is tailored and relevant, and to improve the Website experience for our Website users.

Strictly necessary cookies

We collect cookies that are necessary for our Websites to operate and load properly. You can set your web browser to block these cookies but without these cookies you may not be able to move around the Website and use its features.

Privacy policies of other websites

The Torrumbarry Weir Holdiay Park website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to this policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. If you continue to access or use our services after notified changes have come into effect, you will have agreed to the revised policy.

Making a complaint

If you have any concerns about our information handling practices, you can email us at torrumbarryweir@breezeholidayparks.com.au so that we can try and resolve the issue quickly and directly.
If we are unable to resolve your privacy complaint, you may contact the Office of the Australian Information Commissioner at: GPO Box 5218, Sydney NSW, 2001, www.oaic.gov.au (telephone 1300 363 992).

Contact details

You can contact us by:

• Sending an email to torrumbarryweir@breezeholidayparks.com.au
• Calling us on (03) 5487 7277 between 9:00am and 5:00pm AEST Monday-Friday (excluding public holidays);
• Writing to us at: 835 Weir Road, Torrumbarry VIC 3564