Question 1

What's the best way to book?

Accepted Answer

Booking online through our website is easiest, since live availability is shown there for sites and cabins. If you've got questions before you book, email us at stay@twhp.com.au and we'll help you sort the right spot.

Question 2

Can I book over the phone?

Accepted Answer

For booking enquiries, email stay@twhp.com.au first as that's how we manage bookings best. The phone number, 03 5487 7277, is really there for urgent or on-the-day matters once you're already staying with us.

Question 3

Do I pay a deposit or the full amount when I book?

Accepted Answer

We haven't listed specific deposit details here, so it's best to check our terms and conditions page or email stay@twhp.com.au and we'll confirm exactly what's required for your booking. Please view our Terms & Conditions for additional information.

Question 4

What payment methods do you accept?

Accepted Answer

We've got Eftpos facilities on site for your stay. If you're after payment details for booking online, drop us a line at stay@twhp.com.au and we'll sort it out with you. Please view our Terms & Conditions for additional information.

Question 5

How far in advance should I book?

Accepted Answer

For school holidays, Easter and summer it's worth booking a couple of months ahead, as these peak periods fill fast. Outside of that, check live availability on our website anytime.

Question 6

What is your cancellation policy?

Accepted Answer

Our full cancellation terms are set out on the terms and conditions page. If you need specifics for your booking, email stay@twhp.com.au and we'll talk you through it. Please view our Terms & Conditions for additional information.

Question 7

Can I change my dates after booking?

Accepted Answer

We haven't got fixed rules listed here for changing dates, so email stay@twhp.com.au with your booking details and we'll see what we can do to help. Please view our Terms & Conditions for additional information.

Question 8

What should I do if I need to cancel close to arrival?

Accepted Answer

Email us at stay@twhp.com.au as soon as you know, with your booking details, so we can talk through your options. If it's genuinely last minute, you can call 03 5487 7277. Please view our Terms & Conditions for additional information.

Question 9

What time is check-in?

Accepted Answer

Sites check in from 1pm, and cabins from 2pm. We run contactless check-in, so your boom gate code gets sent through on the morning you arrive.

Question 10

What time is check-out?

Accepted Answer

Sites check out by 11am, and cabins by 10am. That gives us time to get everything ready for the next guests coming in.

Question 11

Can I arrive after hours?

Accepted Answer

Yes, all arrivals here are contactless, not just after hours. You'll get the boom gate code sent to you on the morning you arrive, so you can drive straight in whenever you get here.

Question 12

What accommodation do you offer?

Accepted Answer

We've got powered and unpowered sites, plus three cabin ranges: the Deluxe Riverview (sleeps 6), Fleetwood Rainbow (sleeps 8) and Southern Cross (sleeps 5). All cabins are pet friendly too.

Question 13

Which cabins have their own bathroom?

Accepted Answer

All of them. Every cabin across our three ranges, Deluxe Riverview, Fleetwood Rainbow and Southern Cross, comes with its own ensuite and a full kitchen, so you're fully self-contained.

Question 14

Is linen provided in the cabins?

Accepted Answer

We haven't got that detail confirmed here, so best to email us at stay@twhp.com.au and we'll let you know exactly what's supplied before you pack. If it's urgent, give us a call on 03 5487 7277.

Question 15

Do the cabins have heating and cooling?

Accepted Answer

That's not something we've confirmed here, so drop us a line at stay@twhp.com.au and we'll sort you out with the details for your dates. Phone 03 5487 7277 if you need an answer urgently.

Question 16

How many people can stay in a cabin?

Accepted Answer

It depends which one you book. The Deluxe Riverview sleeps 6, the Fleetwood Rainbow sleeps 8, and the Southern Cross sleeps 5, so pick based on your group size.

Question 17

Do you have powered and unpowered sites?

Accepted Answer

Yes, both. We've got 12 powered sites and 13 unpowered sites, which is actually our biggest single category, all set on grass with some gravel.

Question 18

Do you have room for big rigs?

Accepted Answer

Yes, big rigs and long vans can get in and turn around comfortably here. Just keep in mind it's a gravel drive in and gravel roads throughout the park, so plan accordingly.

Question 19

Is power included in the site rate?

Accepted Answer

Yes it is included, both power and water.

Question 20

Can I have a campfire?

Accepted Answer

Small campfires are fine, just put a mat underneath to protect the grass and clean up after yourself. This is subject to CFA restrictions and total fire ban days, and we don't sell firewood on site, so bring your own.

Question 21

What is in the camp kitchen?

Accepted Answer

Our camp kitchen has free built-in barbecues, picnic tables and a drinking water refill station, so you can cook up dinner without lugging gear to your site. It's lit at night and open right through the year.

Question 22

Is the swimming pool heated, and when is it open?

Accepted Answer

The pool is fenced and in-ground but not heated, so it's really a summer feature. It's open over summer, which is when the water's warm enough to enjoy.

Question 23

Can I drink the water from the taps at my site?

Accepted Answer

No, the tap water at your site comes straight from the river and isn't for drinking. Bring your own drinking water, or use the refill station at the camp kitchen.

Question 24

Is there a laundry, and a dump point?

Accepted Answer

Yes, there's a laundry on site for your washing, plus a free dump point so you can empty your van easily before heading off or between stays.

Question 25

Is there a shop or kiosk at the park, and where do I buy fuel and food?

Accepted Answer

There's no shop or kiosk on site, so it's worth stocking up before you arrive. The BP Torrumbarry roadhouse, about 10 minutes away, has fuel, ice, bread, eggs, drinks and breakfast basics, open 6am to 7pm daily.

Question 26

Is there Wi-Fi, and does my mobile work at the park?

Accepted Answer

We've got free Wi-Fi, but it's patchy and speed limited, so don't rely on it for anything heavy. Telstra and Optus mobile coverage are both poor here too, so it's best to let people know you'll be hard to reach.

Question 27

Are pets allowed at the park?

Accepted Answer

Yes, we're a pet-friendly park. All our cabins (Deluxe Riverview, Fleetwood Rainbow and Southern Cross) welcome up to two pets, and pets are fine on the powered and unpowered sites too. Just keep them on a lead, don't leave them unattended or on the cabin furniture, and clean up after them.

Question 28

Can I bring my dog into a cabin?

Accepted Answer

Yes, all our cabins, Deluxe Riverview, Fleetwood Rainbow and Southern Cross, are pet friendly. Just keep pets off the beds and furniture, and don't leave them unattended or shut inside while you're out.

Question 29

How many pets can I bring?

Accepted Answer

You can bring up to two pets per cabin, and pets are also welcome on our powered and unpowered sites. Just keep them on a lead, under control, and clean up after them.

Question 30

Is there a pet fee, or are pets banned in school holidays?

Accepted Answer

There's no pet fee and no restrictions during school holidays or other peak periods, pets are welcome year round. Just make sure they're on a lead and never left unattended at your site.

Question 31

Where can I walk my dog at the park?

Accepted Answer

There are informal walking tracks around the park for a stretch of the legs. For the bigger tracks in the area, most guests drive. Keep your dog on a lead, and clean up after it.

Question 32

Can I leave my dog in the cabin while I go out on the boat?

Accepted Answer

No, pets can't be shut in the cabin or left unattended at your site, so they'll need to come with you or stay with someone. They're also not allowed on the beds or furniture while you're there.

Question 33

Can you accommodate large groups or families?

Accepted Answer

Yes. There are 25 sites and 8 cabins, plus the camp kitchen and the playgrounds, so there is room to put a group together. Schools, clubs, rallies, touring groups and caravan groups are all welcome. Email stay@twhp.com.au with your dates and numbers and we'll work out the best arrangement.

Question 34

Do you offer group rates?

Accepted Answer

Yes, custom rates are available for group bookings. Send us an email at stay@twhp.com.au with your group size and dates and we'll sort out pricing for you.

Question 35

We are a school group. Can you take a class camp, and how do we start?

Accepted Answer

Absolutely, we're happy to host school camps. Email stay@twhp.com.au with your dates, group size and what you need, and we'll check availability and put together a custom rate for you.

Question 36

Can our club book a block of sites next to each other?

Accepted Answer

We'd love to help your club book in together. For specifics on grouping sites near each other, email stay@twhp.com.au with your numbers and dates so we can work out the best arrangement for your group.

Question 37

Can we book out part of the park, or the whole park, for our group?

Accepted Answer

Yes, by arrangement we can book out part of the park, or the whole park, for your group. Email stay@twhp.com.au with your dates and numbers and we'll see what we can put together.

Question 38

Do you take weddings or celebrations?

Accepted Answer

Yes, we welcome weddings and celebrations at the park. Email stay@twhp.com.au with your date and an idea of numbers so we can talk through what's possible for your event.

Question 39

We travel with a caravan club. Is there room for a rally?

Accepted Answer

Yes, there's room for caravan club rallies here. Touring and caravan groups are welcome, and custom rates can be arranged. Email stay@twhp.com.au with your dates and group size to check availability.

Question 40

Is there somewhere the whole group can cook and eat together?

Accepted Answer

Yes, the camp kitchen is set up for exactly that, with free built-in barbecues, picnic tables and a drinking water refill station. It's lit at night and open all year, so it works well for a group all cooking and eating together.

Question 41

Do the quiet hours still apply when a group has booked?

Accepted Answer

Quiet hours are still 10pm to 7am with no music, no matter how big your group is. It keeps things comfortable for everyone staying at the park at the same time.

Question 42

Can people who are not staying come in for the day to join our group?

Accepted Answer

No, we don't allow day visitors, so anyone joining your group will need to book a stay with us. If you're planning a group visit, get in touch at stay@twhp.com.au and we can talk through options.

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